Field Service Scheduling Agent

Automatic scheduling for complex field service engineers, deliveries or crews.

5 Months

Payback time

Hours Saved Per Week

85%

Less Notification Calls in/Out

The Problem

Field service operations lose hours every day to manual scheduling - dispatchers juggling spreadsheets, engineers driving across town to the wrong job, last-minute cancellations leaving expensive vans idle, and customers chasing updates no one has time to send. The result is missed SLAs, low first-time-fix rates, and frustrated engineers and customers alike

The Solution

An AI agent that builds the optimal daily schedule in seconds - matching the right engineer to the right job based on skills, location, parts availability, SLA deadlines, and traffic. It re-optimises automatically when jobs overrun, or new emergencies come in, and keeps customers informed with live ETAs by AI Phone call, email, or WhatsApp.

What This Agent Does

Auto-builds optimised daily and weekly schedules across the full engineer fleet
Matches jobs to engineers by skill set, certifications, location, and parts on van
Re-optimises in real time when jobs overrun, get cancelled, or emergencies come in
Sends customers automatic appointment confirmations and live ETA updates via Automatic AI Phone Call / Email / WhatsApp
Predicts job duration based on history of similar work, asset, and engineer
Flags SLA breach risk before it happens and suggests resolution actions
Integrates with existing Field SM, CRM, and ERP systems (ServiceNow, Salesforce FSL, Dynamics 365, Zoho, Sage) & others

How Sensys Delivered

01
Mapped the full dispatch-to-invoice workflow across 3 regional depots and 42+ field engineers
02
Integrated the AI with the client's existing Field Service platform, telematics, and parts inventory system
03
Trained the scheduling model on months of historical job, travel, and outcome data
04
Rolled out customer-facing WhatsApp ETA notifications & Automatic phone call cutting "where is my engineer?" calls by 70%
05
Delivered a live dispatcher dashboard showing daily plan, exceptions, and SLA risk in one view
06
Achieved payback within 5 months through fewer wasted van rolls and reclaimed engineer hours

Our scheduling team used to spend hours every day rebuilding the schedule. Now the AI hands them an optimised plan before they sit down - and it adjusts itself when the day inevitably goes sideways."

Service Manager