AI Voice Agent for Service Industry

24/7 AI voice agent for service businesses - answers every call, books jobs into your schedule, and proactively calls customers with live engineer changes, updates, ETAs. Plugs straight into your existing VoIP & field service system.

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22 Hours

Weekly Dispatcher Time Freed

100%

Inbound Calls Answered & Triaged

Up +44%

First-Call Bookings

The Problem

Service-based businesses - HVAC, plumbing, electrical, facilities, pest control, security - live and die by the phone. Missed inbound calls mean lost jobs going straight to a competitor, while engineers running late create no-shows, complaints, and chargebacks. Office staff spend their day fielding "what time is the engineer arriving?" calls instead of booking new work, and out-of-hours emergencies create a burden or go to voicemail.

The Solution

An AI voice agent that plugs directly into your existing VoIP/SIP phone system to answer every inbound call 24/7, qualify and book jobs into your scheduling software, take payment and proactively call customers with live ETA updates, arrival notifications, and post-job follow-ups - sounding natural, never tired, and always on-brand.

What This Agent Does

Answers inbound calls 24/7 in your company voice - no missed calls, no voicemail black hole
Qualifies the job (service type, urgency, address, access notes) and books it directly into your FSM/scheduling system (ServiceM8, Simpro, Joblogic, Zoho, AutoTask, BigChange, Commusoft, Salesforce FSL) & others
Proactively calls or texts customers when an engineer is en route with a live ETA from the engineer's GPS
Handles "running late", reschedule, and cancellation calls automatically - no awkward apology calls from dispatch
Triages emergency vs. routine work after hours and pages the on-call engineer for true emergencies only
Captures payment authorisation and PO numbers over the phone for commercial accounts
Logs every call, transcript, and outcome into your CRM with sentiment scoring

How Sensys Delivered

01
Connected the AI agent to the client's existing VoIP system - no rip-and-replace, no number changes (*sensys can provide voip system if required)
02
Integrated with their field service management platform so jobs land directly in the engineer's app
03
Trained the agent on 12 months of call recordings to match tone, terminology, and common objections
04
Built escalation rules so VIP accounts and complex commercial enquiries route to a human within 10 seconds
05
Deployed proactive outbound ETA calling - customers know when the van is 15 minutes away, delayed or changes.
06
Set up a live ops dashboard showing call volumes, booking conversion, and missed-job risk in real time

We were losing 30+ calls a week to voicemail, mostly evenings and weekends & lots of manual work during the day. The voice agent now books those jobs straight into our schedule. Its amazing to see it work live and dynamically change when needed, live on the dashboard screen in our office.

Operations Manager, National HVAC & Facilities Contractor